In Feeling Good: The New Mood Therapy Revised and Updated, David Burns writes:
“It is not the actual events but your perception that result in changes in mood. When you are sad,your thoughts will represent a realistic interpretation of negative events. When you are depressed or anxious, your thoughts will always be illogical, distorted, unrealistic, or just plain wrong.”
World, Thoughts and Mood
Burns explains the relationship between the world, your thoughts and your mood:

World - a series of positive, neutral and negative events.
Thoughts - you interpret the events with a series of …

In Feeling Good: The New Mood Therapy Revised and Updated, David Burns presents his technique for dealing with hecklers:

Immediately thank the person for his or her comments.
Acknowledge that the points brought up are indeed important.
Encourage that there is a need for more knowledge about the points raised,
and encourage your critic to pursue meaningful research and investigation of
the topic.

From experience, I’ve seen speakers effectively take the wind out of their heckler’s sails using this approach. Alternatively, taking a defensive posture tends to fuel a heckler’s fire.

Photo by chelseagirl.
What are the most common ways we warp our view of the world?  In Feeling Good: The New Mood Therapy Revised and Updated, David Burns highlights 10 distorted thinking patterns that work against a healthy outlook on life.
Distorted Thinking Patterns (Cognitive Distortions)Here’s the 10 distorted thinking patterns according to Burns:

All-Or-Nothing Thinking - You see things in black-and-white categories. If your performance falls short of perfect, you see yourself as a total failure.
Overgeneralization - You see a single negative event as a never-ending pattern of defeat.
Mental Filter - You …