How Experts Make Decisions
Experts don’t make decisions the same way novices do. It’s an entirely different process. Experts draw from experience. They rapidly test patterns against mental simulation to find a fit. In Sources of Power: How People Make Decisions, Gary Klein explains how experts make reliable snap decisions over novices.
Key Take Aways
Here’s my key take aways:
- Recognition-Primed Decision (RPD) is a quick scan of potential outcomes. RPD quickly evaluates courses of actions by imagining how they’ll be carried out, not by formal analysis and comparison.
- Be skeptical of formal decision making methods. Be skeptical of formal decision making methods, since they’re not what most people use in real scenarios.
- Don’t blindly explore options when you don’t need to. Be sensitive to when you need to compare options and when you don’t. When you’re new to a situation, you may need to cast a wide net. Other times, you can rely on your expertise and drill down on a smaller set of alternatives.
- RPD is focused on action and results. RPD is focused on being poised to act rather than stuck in analysis paralysis until all evaluations have been completed.
Klein writes that the recognition-primed decision (RPD) model integrates two processes:
- How decision makers size up the situation
- How they evaluate the course of action by imagining it
There’s 3 basic variations of the RPD:
- Simple match – how have I solved this before? This is a typical case. The decision maker recognizes a situation and knows the goals, cues, expectancies, and actions. “if … then,”
- Diagnosing the situation – which situation is this closest to this? This doesn’t match a typical case, or it maps onto multiple cases. The decision maker needs to figure out which case is a closest match. “if(???) … then,”
- Evaluating courses of action – what’s the best action? This can involve adjusting an action or ruling options out. “if … then(???)”
While the RPD model sounds obvious, it’s different from earlier decision theories.
Rational Choice Strategy
In the rationale choice strategy, you define the evaluation dimensions, weight each one, rate each option on each dimension, multiply the weightings, total up the scores, and determine the best option.
RPD vs. Rational Choice
- If you can’t trust someone to make a big judgement, such as which option is best, why trust all the little judgements that go into the rational choice strategy?
- There’s usually not enough time or information to make rational choice strategy work.
- The rational choice strategy is not going to ensure that novices make good choices.
- The rational choice strategy is usually not helpful for experienced decision makers.
- The rational choice strategy can be useful in working with teams, to calibrate everyone’s perspectives on the options.
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