Lessons Learned from Crucial Conversations by Eric Brun
This is a guest post from Eric Brun on lessons learned from the book, Crucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
Conflict
Harnessing the Power of the Word “No” in Negotiations
Editor’s note: Meet Jim Camp. This is a guest post by Jim on how to use the power of "No", to negotiate more effectively.
5 Conflict Management Styles at a Glance
Conflict happens. How you respond to and resolve conflict will limit or enable your success. Learn the five conflict management styles based on Thomas-Kilmann Conflict Mode Instrument.
The Art of Mental Judo
"Character may almost be called the most effective means of persuasion." --
Aristotle
Judo is a Japanese martial art meaning "gentle way."
Shift Tense to Resolve Conflict
"For good ideas and true innovation, you need human interaction, conflict, argument, debate." — Margaret Heffernan How can you improve conflict resolution? Do you find yourself stuck in conflicts or arguments that go nowhere fast? You know the ones, where the longer you argue, the more you spiral down. If you don’t know the secret …