Better Insights, Better Results
In Coping with Difficult Bosses, Robert Bramson writes about the most common circumstances where normal people can look, feel, and sound like a difficult boss: crossed expectations, behavior blindness, and interactional accidents. Crossed Expectations Crossed expectations happen when an employee and manager expect different things, particularlly around how authority and responsibility are divided up, especially …
“Relationships and trust. This is the bedrock of life.” — Mukesh Ambani Have you ever had a good work relationship go progressively sour after a certain point in time, but you aren’t sure why? Dr. Robert Bramson calls this a Reciprocal Attack Spiraling Phenomenon (RASP). A RASP is a universal human disaster that happens after …
“To understand the heart and mind of a person, look not at what he has already achieved, but at what he aspires to.” — Kahlil Gibran For each of us, there is a zone of normal or best behavior and exaggerated or worst behavior. A person’s behavior can seem very confusing, unless you have a …
“Anger always comes from frustrated expectations.” — Elliott Larson Isn’t just doing a good job, good enough? The reality is that a good job is often subjective and doing a good job is in the eye of the beholder. One way to improve your effectiveness and deliver on expectations is to proactively manage expectations more …
“The winners in life think constantly in terms of I can, I will, and I am. Losers, on the other hand, concentrate their waking thoughts on what they should have or would have done, or what they can’t do.” – Dennis Waitley Do you practice the habits of highly successful software architects? Can you deliver …
