Better Insights, Better Results
Knowing the source of conflict is one of the first steps to dealing with it effectively. It's easy to blame communication as the source of conflict, but it's not always the case. In fact, it usually isn't. For example, communication is the source of conflict when styles get in the way, or there are misunderstandings about intent.
“Speak when you are angry – and you’ll make the best speech you’ll ever regret.” — Dr. Laurence J. Peter A crucial conversation is any conversation where the stakes are high, emotions run strong and opinions vary. If you can master crucial conversations, rather than fear your tough conversations, you’ll kick-start your career, strengthen your …
You can improve your active listening skills if you focus on 4 of the most powerful listening skills. 4 of the most powerful active listening skills are: Ask, mirror, paraphrase and prime. In Crucial Conversations: Tools for Talking When Stakes are High, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler teach you how asking, …
“I do not agree with what you have to say, but I’ll defend to the death your right to say it.” — Voltaire What do you do when you disagree with another person’s stories or facts? Use your ABCs. You can communicate more effectively and reduce conflict if you agree, build, and compare. If you …
Tell me you’ve never had a difficult boss to work for? Even if you work for yourself, I’m sure you’ve had days where you’ve hated the boss. Well, what if there were patterns of these “difficult bosses,” and, if you knew them, you could either avoid them or you could work more effectively with them. …
