Crucial Conversations Book Notes



“You can’t change what’s going on around you until you start changing what’s going on within you.” — Zig Ziglar

This post is an index of my book nuggets from Crucial Conversations: Tools for Talking When Stakes are High by KerryPatterson, Joseph Grenny, Ron McMillan, and Al Switzler.

In this book, the authors teach you how to master your dialogue skills for crucial conversations at home and work. 

A crucial conversation is any conversation where the stakes are high, emotions run strong and opinions vary.  

If you can master crucial conversations, rather than fear your tough conversations, you’ll kick-start your career, strengthen your relationships, and improve your health.
Here are my book notes from Crucial Conversations so far:

4 Decision Making Methods

6 Styles Under Stress

How To Handle Crucial Conversations with Skill

How To Improve Your Crucial Conversations

How To Improve Crucial Conversations by Learning to Look

How To Make It Safe to Talk About Anything

How To Master Your Emotions by Mastering Your Stories

How To Resolve a Conflict by Inventing a Mutual Purpose

How To Reduce Conflict By Starting with Heart

How To Practice the Principle “Work On Me First”


  1. J.D.

    I think crucial conversational skills are essential for having deftness to handle confrontational conversation. To put a fire off, we need to learn how to use fire hydrants effectively. Thanks for the tip..


  2. Hey Shilpan

    You would not believe how much this one book can change your life. Seriously.

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