“You can’t change what’s going on around you until you start changing what’s going on within you.” — Zig Ziglar
This post is an index of my book nuggets from Crucial Conversations: Tools for Talking When Stakes are High by KerryPatterson, Joseph Grenny, Ron McMillan, and Al Switzler.
In this book, the authors teach you how to master your dialogue skills for crucial conversations at home and work.
A crucial conversation is any conversation where the stakes are high, emotions run strong and opinions vary.
If you can master crucial conversations, rather than fear your tough conversations, you’ll kick-start your career, strengthen your relationships, and improve your health.
Here are my book notes from Crucial Conversations so far: