Here is a simple mental model for communication. If you have a mental model for communication, then you can move your way up the communication stack more effectively. You can also avoid more communication conflict. You can also work on your communication skills more effectively. That’s the true power of a simple model.
This is a guest post from Eric Brun on lessons learned from the book, Crucial Conversations, by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
"If you have to be right, you’re doing it wrong." -- Dr. Rick Kirschner
When it comes to people skills, Dr. Rick Kirschner (Dr.K) sets the bar. He's co-author of the best-selling book, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst , and for three decades he’s helped advance the field of personal and organizational development.
“ They may forget what you said, but they will never forget how you made them feel.” – Carl W. Buechner
Editor’s note: This is a guest post from Eduard Ezeanu. Eduard blogs at People Skills Decoded and is a communication’s coach with an attitude-based approach. Here’s Eduard on his top 10 lessons learned in improving communication.